Shipping & Delivery

1. How much does shipping cost?
We offer free standard shipping on all orders delivered within the United States. The final order total shown at checkout includes all applicable charges.

2. Where do you ship?
At this time, we ship orders only to addresses located within the United States.

3. How long does delivery take?
Handling Time: 1–3 business days (Monday–Friday)
Transit Time: 5–8 business days (Monday–Friday)
Estimated total delivery time: 6–11 business days.

Please note that delivery times may vary slightly depending on the destination and carrier operations.

4. How can I track my order?
After your order ships, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number on the carrier's website to check the delivery status of your order.

We commonly ship with carriers such as UPS, FedEx, and USPS.

Returns & Refunds

5. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order. Items must be unused and returned in their original packaging.

6. How do I start a return?
To request a return, please contact our support team at support@novellejewelry.shop. We will provide instructions and the return address for your order.

Please do not send items back without contacting us first.

7. Who pays for return shipping?

• If the item arrives damaged, defective, or incorrect, we will provide a prepaid return shipping label.
• If the return is due to a change of mind or incorrect order, the customer is responsible for the return shipping cost.

Payments & Security

8. What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover through Shopify Payments. We also accept PayPal as an additional checkout option.

All transactions are processed securely.

9. Is my payment information secure?
Yes. Our website uses SSL encryption to protect sensitive information during checkout. Payment processing is handled by trusted payment providers that follow industry security standards.

Products & Business Information

10. How do I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, perfume, and lotions, and store each piece separately in a soft pouch or jewelry box to prevent scratching and tarnishing.

11. Who operates Novelle Jewelry?
Novelle Jewelry is a jewelry brand operated by Novelle Jewelry LLC, a registered business located in Denver, Colorado, United States.

12. How can I contact customer support?
Email: support@novellejewelry.shop
Phone: +1 (321) 490-9449

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (MST)

Business Address:
1501 W Hoye Pl
Denver, CO 80223
United States